Refund Policy
Payments for Landed are processed by Paddle.com, our reseller and merchant of record, which also issues refunds. One rule covers every payment, the first one and each renewal alike.
1. When a payment is refunded
You get a full refund of a payment when both of these are true:
- you ask within 7 days of that payment, and
- since that payment you have sent no more than 10 emails and run no more than 2 discovery searches, which is what the free plan gives.
As soon as one of them is no longer true, because the 7 days have passed or you have used more than that, the payment can no longer be refunded. The same rule applies to monthly and yearly plans.
2. Everything else
Cancelling stops future charges, and your plan keeps working until the end of the period you paid for. We do not refund the rest of a period, except where the Terms of Service promise it (a main feature removed, or a change to the terms that is materially worse for you) or where the law requires it.
3. How to ask
Write to the support chat on this site with the email address of your account, or reply to your Paddle receipt, or use paddle.net to find your order. Refunds go back to the card or account you paid with, usually within 5 to 10 business days of approval.
4. Chargebacks
Please contact us before disputing a payment with your bank. A refund is faster for you, and a disputed payment suspends the account while it is reviewed.
Nothing in this policy limits rights you have under the consumer law of the country where you live.